I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number. They informed me that my item hadn't arrived. I requested to speak with a manager, but they said there was no one available. When I insisted, they called someone in a supervisory position. I explained that I couldn't come back to pick up the item and requested it to be redirected to my home address to minimize my inconvenience. They stated that if I didn't come to pick up the item when it arrived, it would be returned, offering no other solutions and displaying a complete lack of communication skills. It felt like they blamed me for the situation, showing no empathy. Yes, your company is big, but remember, big companies can be sunk by staff lacking in communication and empathy. You've lost a customer, for example. Additionally, when I opened the app today to write this complaint, I noticed that apparently, deliveries are free, so it seems like it could have been done if desired.
I opted for in-store pickup at Decathlon for a new jacket, but to my surprise, an alarm went off as I left the store. When I asked the staff about it, they casually mentioned that it happens when you choose in-store pickup. I trusted their explanation and went on my way. I purchased the jacket in Es...
Decathlon's customer service has completely let me down. Despite the fact that I purchased the products on July 25th, they are making me wait until the 28th for delivery because it is the weekend. Why, in this day and age of speed and efficiency, can't they ship the items the next day with no explan...
I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
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