On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the logistics company. They promised to get back to me, but I haven't received a single notification or call.
When I track the order myself, I discovered that it is still in Istanbul. It's 2024, and I can get an order from China in 8 days, but Decathlon can't deliver my vacation items in the same timeframe within Turkey.
I leave for vacation tomorrow morning, and at best, the products will arrive 3-4 days later, making them useless for my trip. I will end up with items that cannot be used for their intended purpose. It's disappointing to see how a global company like Decathlon operates in Turkey. This situation is far from satisfactory, especially considering the ₺ I've spent on this order.
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposed...
Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...
I live in Turkey and bought a coat online from Decathlon on the 21st. I thought the delivery would go smoothly. But, even though days have passed, my ...
On August 12, 2024, I placed an order on Decathlon's online store with the next-day delivery option. I received an email 20 minutes later confirming that my order had been dispatched. However, the package did not arrive the next day. On August 14, 2024, I contacted Decathlon's customer service. The ...
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