I have ordered a bag in the Decathlon app, but even after the order is confirmed and shipped (from app), it got stuck in shipped status for the past 2 days, so I called the customer service number to check my date of delivery, even after confirming the order number, the automated call hanged up on me stating "technical difficulties". So I tried contacting them via email, and there the email couldn't even reach them.
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
I put in an order on the Decathlon website, but I want to cancel it now. What, though? On their site, you can't change your mind. I decided to call th...
Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...
I ordered a pair of hiking boots from Decathlon, hoping for a hassle-free delivery experience. A week after I placed my order, I saw that the shipping status was marked as “canceled,” and I didn’t receive any notification from Decathlon about it. I reached out to them directly, and they promised to ...
On August 12, 2024, I placed an order on Decathlon's online store with the next-day delivery option. I received an email 20 minutes later confirming that my order had been dispatched. However, the package did not arrive the next day. On August 14, 2024, I contacted Decathlon's customer service. The ...
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