I ordered a 1.55m fitness bar from Decathlon, but I received the wrong product instead: a 10kg dumbbell. I immediately initiated an exchange request, but I've been waiting for approximately one week now, and the situation remains unresolved. Not only has Decathlon failed to send me the correct item, but they haven't even picked up the incorrectly shipped dumbbell yet.
I've called them for two days straight, and each time I'm told that the return will be picked up today, yet I'm still waiting. This prolonged delay is causing significant frustration and inconvenience, as I cannot use the incorrect product and am without the fitness bar I need. My fitness routine is disrupted, causing both emotional distress and a waste of my time. I urgently request that Decathlon prioritize and resolve this exchange issue immediately by delivering the correct fitness bar and retrieving the erroneous dumbbell.
I experienced a problem with my return request (No: sgtr4210489185), which I created through Decathlon’s official website. Within this return, the amount for the product “Domyos Dumbbell – 2x5 kg – Black” was not refunded to me. Only the amount for the product “Quechua Men’s Outdoor Fleece Jacket – ...
I purchased the Collapsible Bar Supported Weight and Bench Bench corength from Decathlon. They took my 3000 TL product back while it was in the shipping phase without asking me, and now the value of the product is 3450 TL, it's a really bad experience and I can't reach anyone, let me explain in deta...
On July 17, 2023, I placed an order for 2 dumbbells (order number: TR1496121240) on Decathlon's website. Today is July 24, 2023, and it has been a full week since I made the purchase, but the items I ordered have not reached me yet. When I called their customer service at the number they provided (0...
I just recently placed an order through the Decathlon internet application, and the order number is TR1168354006. However, after a week, I became concerned because the item had not been shipped. Despite the fact that I contacted customer service, I did not get a response for at least two to three da...
I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 da...
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