I Experience Decathlon Wrong Product Shipped, Exchange Delayed 1 Week
I ordered a 1.55m fitness bar from Decathlon, but I received the wrong product instead: a 10kg dumbbell. I immediately initiated an exchange request, but I've been waiting for approximately one week now, and the situation remains unresolved. Not only has Decathlon failed to send me the correct item, but they haven't even picked up the incorrectly shipped dumbbell yet.
I've called them for two days straight, and each time I'm told that the return will be picked up today, yet I'm still waiting. This prolonged delay is causing significant frustration and inconvenience, as I cannot use the incorrect product and am without the fitness bar I need. My fitness routine is disrupted, causing both emotional distress and a waste of my time. I urgently request that Decathlon prioritize and resolve this exchange issue immediately by delivering the correct fitness bar and retrieving the erroneous dumbbell.
Hello, As a result of the review, we see that your refund request has been approved. Your refund has been forwarded to your bank. After your bank completes the necessary checks, the refund amount will be reflected in your account within a minimum of 24 hours and a maximum of 7 business days. We hope to always see you with us, We wish you healthy and sporty days.
