I chose Pudo delivery point for my online shopping from Decathlon. When I went to Pudo point a week later, I could not receive the products. I called Pudo customer services and again, although I was at the delivery point, I could not receive the products. Since my phone number was not in the system, the products were returned to the center. Your phone number was not registered when placing your order, so couldn't there be a warning that your order had not been completed? After waiting this long, the products were sent back without proper response. Never shop online from Decathlon or Pudo again.
I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...
Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...
I put in an order on the Decathlon website, but I want to cancel it now. What, though? On their site, you can't change your mind. I decided to call th...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
I am very unsatisfied with the service I received from Decathlon. I bought some items on July 27, but unfortunately, they didn't arrive by the promised date of August 5. Decathlon refused to take responsibility and instead shifted the blame onto the cargo company, causing a delay in my refund until ...
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