Decathlon could not send my product for 10 days.Even though I send e-mails, I receive computer messages.When I received my product they said it would arrive soon. placed the order through a staff member at the Decathlon store in Kayseri. The store employee mentioned that using this method would result in earlier delivery of the product. Despite placing the order on November 26, 2023, there has been no progress. I wonder what would happen if a similar situation occurred in European stores. They don't usually say 'there's a crowd, come back later' during payment...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
I bought a pair of shoes from Decathlon in Kayseri, Turkey, on April 16, 2023. When I got home to Sivas, I noticed a flaw on the side of the shoes. I called the store right away to explain the situation, and they asked if I had worn the shoes. When I told them I hadn't, they told me to bring them ba...
I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the u...
I placed an order with Decathlon on January 2, 2023, and I was eager to receive my purchase. However, I was disappointed to learn that it had been shipped from Istanbul on February 3 and was still in transit in Sakarya as of February 4. When I returned on February 6, the package had been mysteriousl...
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