On October 23, I ordered a pair of Crocs directly from their official online site, specifically choosing it to ensure I received an authentic product. However, from the start, the site had issues – it repeatedly asked me to "change payment method" during checkout. I had to contact customer service, wait for regular business hours, and then finally complete my order. Although my delivery address is within Istanbul, it took five days, until October 28, for the product to arrive.
Even more frustrating, the item I ordered was black, but they sent a green pair instead! Despite being a registered member, I couldn’t track my order on their site and had to call customer service just to get updates. The whole process felt unprofessional and poorly managed. I regret not ordering from another retailer that offers a faster, more reliable service. I expect a swift correction to this error and a better experience with Crocs in the future.
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
I ordered a black Skechers Skech-Air Court sneaker online, and to my disappointment, it arrived with a visible defect. Wanting to resolve the issue quickly, I called the authorized Skechers store at Ankamall. They told me, “Come in, we’ll help you with an exchange.” Trusting them, I drove 45 kilomet...
I purchased a pair of Skechers boots on September 22, 2024, from the Marlin Spor store located in StarCity Mall, Yeni Bosna, Istanbul. Not long after wearing them, noticeable cracks began to appear on the surface of the boots. On March 22, 2025, I returned to the store to request a refund or exchan...
On 28.09.2024, I purchased a pair of Crocs Classic Glitter Clog K (size 10C) for my daughter from the SPX branch at İstMarina, Istanbul. Despite not even coming into contact with seawater, the color of the clogs faded in a short time and well before a year had passed. On August 12–13, 2025, I return...
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