Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure with the long wait and informed them that I no longer wanted the shoes and demanded a refund. On July 9, 2023, I completed the return process. I've been waiting for my refund ever since. Every time I call, I get the same response: 1-13 business days. They claim that the product must be checked because it was returned to them. It's ridiculous because the shoes never even made it to me. It appears that they are purposefully delaying the refund process in the hope that I will forget about it. When I called on July 24, 2023, the customer service representative said they would expedite the process, but when I called again today, they said it would take 1-13 days. There doesn't appear to be anyone to complain to. I'll never again put my faith in Asics. Don't even think about buying their shoes online. They will not be able to reach you. It's not a joke... Never, never again, Asics.
I ordered sneakers from the Asics website (https://www.asics.com.tr/), they came yet decided to return them after a week as they didn't meet my needs. Let me say first that I complied with all required procedures and returned the shipment to Asics on May 2. The kicker is that they haven't returned...
On October 1, 2023, I bought my Asics brand sports shoes from the Espark Sportive store in Eskişehir, and I've attached the receipt. Due to the weather circumstances at the time, I didn't get to wear the shoes very often. However, in March 2024, I discovered deformations and tears in the mesh fabric...
I bought a shoe on 04.02.2023 from Asics Turkey online shop for my daughter( invoice attached)Although my daughter wore it only 3 days at trainings after a short while (2-3 months) shoe toe stitches were damaged. I attached the detailed photos. Then i sent the shoes for inspection to Asics Turkey. (...
On March 28, I purchased a pair of women’s Asics shoes from the brand’s official website for ₺3,527.37. When the size didn’t fit, I requested an exchange. That’s when I was told exchanges aren’t allowed—only returns are accepted, and I’d have to reorder the product myself. But when I tried to buy t...
I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product. When I ...
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