I ordered a black Skechers Skech-Air Court sneaker online, and to my disappointment, it arrived with a visible defect. Wanting to resolve the issue quickly, I called the authorized Skechers store at Ankamall. They told me, “Come in, we’ll help you with an exchange.” Trusting them, I drove 45 kilometers through Ankara traffic to get there.
But when I arrived, they told me they didn’t have my shoe size in stock and then rudely dismissed me, saying I could try exchanging it at other malls instead. To make matters worse, Skechers customer service later informed me that online orders cannot be exchanged in physical stores.
Now I don’t know what’s more frustrating: receiving a clearly defective product, being misled and treated disrespectfully, or wasting my time and energy only to return home empty-handed. I’ve submitted a return request under order number 2726388 and am now waiting for a response.
Skechers, I expected better. A premium brand should not only ensure quality control on shipped items but also train its staff to treat customers with respect and transparency. I urge you to fix this issue promptly and make up for the inconvenience caused.
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