I purchased a pair of Skechers boots on September 22, 2024, from the Marlin Spor store located in StarCity Mall, Yeni Bosna, Istanbul. Not long after wearing them, noticeable cracks began to appear on the surface of the boots.
On March 22, 2025, I returned to the store to request a refund or exchange due to the premature damage. However, my request was denied. I then contacted Skechers customer service, hoping for a fair resolution, but they dismissed the issue, claiming it was a “user error.”
How can cracks that clearly formed from normal walking be considered user-related? This is not acceptable. I bought Skechers believing in the brand’s quality, and now I’m left with a defective product and no support.
I’m asking Skechers to take responsibility and offer a proper resolution—either a replacement or a refund. Customers should not be blamed for clear product defects.
I purchased a pair of Skechers shoes from the Marmara Park Beylikdüzü store on October 3, 2023. To my dismay, after only nine months of normal wear, the shoes have developed noticeable openings on the front and tears on the inside. When I returned to the store to seek a resolution, I was shockingly ...
Hi there! About five months back, I made a purchase of a pair of shoes from the Skechers store located in Mecidiyeköy Cevahir Mall. Even though I don't do any strenuous activities or participate in sports, my shoes inexplicably developed tears on the inside and pop on the outside, even though I have...
On 01.01.2024, I purchased a pair of Skechers Delson 3.0 – Brandis winter waterproof boots from the Forum İstanbul AVM Skechers store. Since I work on weekdays, I only wore them occasionally on weekends and for just one winter season. Despite such limited use, both boots developed serious cracking a...
On September 19, 2024, I purchased a pair of Skechers boots from Izmir Optimum. In less than six months, the front and sides started splitting open, which is completely unacceptable for a product at this price. I took the boots back to the same store, and they assured me they would send them for in...
I purchased a pair of Skechers shoes on September 22, 2024, expecting high quality. However, within just a few days, the shoes started showing multiple defects. The material began peeling, the color faded, and the sole cracked. Over time, the inner lining tore, and white stains appeared on the front...
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