On June 20, 2024, I attempted to purchase a flight ticket through the Corendon Airlines mobile app for a Diyarbakır to Hannover flight scheduled for August 20, 2024, at 21:20, under the name N**** B*****. After processing my payment, the system displayed an error message and failed to issue the ticket. I tried again, and the same thing happened - payment was taken, but no ticket was issued due to an error.
I contacted customer service, explaining that I had been charged twice without receiving any tickets. They informed me that in such cases, the ticketing process usually completes within 30 minutes to an hour, and any duplicate payment would be refunded.
However, it turns out that due to a one-day discrepancy in the entered birth date (01.08.2002 in one transaction and 02.08.2002 in the other), two tickets were actually issued. I was told that canceling the ticket with the incorrect birth date required manager approval, and without this approval, no refund could be processed. They said they'd inform me of the decision within a few days.
It's been 4-5 days, and I still haven't received any response, positive or negative. I want this issue, caused by the airline's system error, to be resolved. The reservation code for the ticket I want to cancel is Y78RK2.
On November 8, 2024, I purchased a ticket via Corendon Airlines’ official website for a flight from Antalya to London Stansted on November 15, 2024 at 08:00 AM. I carefully entered all my personal details and selected the correct date and time for my trip. I then proceeded to the payment page and wa...
Due to errors on Corendon Airlines’ website, I made a mistake while purchasing my ticket. I immediately filed a dispute through my bank on August 30, 2024. Corendon Airlines responded by canceling my September 1, 2024 tickets and notified me via email that the tickets were canceled due to my dispute...
Corendon Airlines changed the time of our Nürnberg to Izmir flight on June 20, 2024, which we booked in May 2024, from 22:50 to 05:15, only informing us of the time change. The day before the flight, we received an email that our flight was approaching and that online check-in was open, along with a...
Hi, I'm experiencing a problem with Corendon Airlines regarding the İzmir-Vienna flight. I bought a ticket for July 29, 2024, but the flight time got modified. I had to cancel my plans, but unfortunately, after sending an email, I didn't receive any further communication. Three tickets were unexpect...
On June 24, 2025, I booked tickets for my spouse and me with Corendon Airlines from Izmir to Amsterdam. While my spouse's name and surname were entered correctly, I accidentally typed my first name into both the “first name” and “surname” fields on my ticket. Even though my national ID number was en...
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