Corendon Airlines changed the time of our Nürnberg to Izmir flight on June 20, 2024, which we booked in May 2024, from 22:50 to 05:15, only informing us of the time change. The day before the flight, we received an email that our flight was approaching and that online check-in was open, along with a check-in link. For 12 hours, we tried to check in online using the provided link and the PNR code on their website and app, but it gave errors saying "reservation not found" and "check-in not yet open."
We called customer service, but they said they couldn’t help. They advised us to check in at the airport and request a refund for any check-in fees. We submitted an online request through Corendon’s app. We arrived at the airport six hours before the flight and waited in the Corendon line for information. We then learned our flight was transferred to SunExpress, but we hadn’t been informed about this transfer.
We tried to check in online with SunExpress using the Corendon PNR code, but it didn’t work. Ultimately, two hours before the flight, we had to pay for check-in with SunExpress. Corendon responded to our request saying our flight was transferred to SunExpress, and we should have done our check-in there?! Corendon did not inform us about the flight transfer, sent us an email with a check-in link for their own site, and didn’t provide the necessary information for checking in with SunExpress. I am requesting a refund from Corendon for the online check-in fee paid to SunExpress.
We planned a 6-day trip abroad. We made the plan by purchasing round-trip flight tickets. We had a return flight from Nuremberg to Izmir on June 22, 2024, at 01:50. Unfortunately, Corendon Air canceled the flight. When we looked for a different flight, we saw that there were flights only every 3 day...
We planned a 6-day trip abroad, arranging both outbound and return flights. On June 22, 2024, we had a return flight from Nuremberg to Izmir at 01:50. Unfortunately, Corendon Air canceled the flight. Upon searching for alternative flights, we found that there was a flight every 3 days. Reluctantly, ...
I bought a ticket for 3 people for Corendon Airlines' Izmir-Düsseldorf flight on 29.06.2024 at 08.15 on 27.12.2024. Because I had to be in Düsseldorf in the morning. Corendon Airlines company said that my flight from 08.15 in the morning on 10.09.2024 was rescheduled to 19:00 in the evening, without...
On June 23, 2024, I had a Corendon Airlines flight scheduled for 02:05 AM from Nuremberg Airport to Antalya Airport. Upon arriving at the airport, we learned that the flight would be delayed by 1 hour and 30 minutes. We had a connecting bus from Antalya bus terminal to Izmir at 08:30 AM the same mor...
Corendon Airlines charged me 10€ for not doing an online check-in on my Berlin to Izmir flight. The company did not inform me via email or SMS about this. Despite the 'Manage my booking' section clearly stating 'online check-in not available, only airport check-in possible,' I was forced to pay 10€...
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