I had luggage and delay issues during my recent flight with Corendon Airlines, and despite my attempts, it hasn't been resolved. What actions can I take to escalate this issue?

On September 22, 2025, at 18:45, we flew with Corendon Airlines from Basel to Antalya. Upon arrival, we discovered that our child’s stroller (Kraft Onyx NW model) had been damaged—the locking mechanism was broken, and the leather on the front bar and handle was badly peeled and scratched. The stroll...

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On July 17, 2025, my flight with Corendon Airlines (flight number XC3543) from Izmir Adnan Menderes Airport to Vienna was delayed for nearly 7 hours due to a technical failure. Under European Union regulations (EC 261/2004), I am entitled to a €250 compensation for this delay. I filed an official c...

On September 3, 2025, I flew with Corendon Airlines flight XC3524 from Nuremberg to Izmir for the first time. During the ticketing process, my baby’s name was entered incorrectly, and when I contacted the airline to correct it, I was forced to purchase an additional adult ticket instead. Despite the...

On August 22, 2025, after my Cologne–Izmir flight with Corendon Airlines, I discovered that my suitcase was cracked. I went to the Havaş office at the airport to report the damage and file a complaint, but the office was closed. I waited for about an hour, yet no staff showed up, and I was unable to...

I am very disappointed with how Corendon Airlines has handled my approved flight delay compensation request. My flight (CAI 1077 from Cologne to Gazipaşa) on August 25, 2024, was significantly delayed. I submitted a compensation claim, which was approved, and I provided my bank details as requested....

Before my flight with Corendon Airlines, I tried to purchase an extra service for my spouse’s bicycle through their website. The fee was around ₺2,500, and I attempted the payment, thinking the first attempt didn’t go through. But to my shock, I was charged three separate times for the same service....

On July 16, 2022, I flew from Rotterdam Airport (Netherlands) to Konya with Corendon Airlines flight XC 5615. The flight was delayed by four hours. As a result, I submitted a formal flight disruption complaint on August 22, 2022 through Corendon’s official website under reference number CAI-2022-202...

During a Corendon Airlines flight from Antalya to Frankfurt last year, my checked baggage was damaged. I followed the procedure exactly as requested—I filled out all the necessary documents without missing a single detail. Eventually, they informed me that I would be compensated €25 for the damage. ...

During a recent flight with Corendon Airlines, two of my suitcases were severely damaged—so much so that they’re now completely unusable. I immediately reported the damage to Corendon staff at the airport and submitted a formal claim for compensation. A few days later, I received an approval for ₺9...

On January 29, I flew with Corendon Airlines from Medina to Istanbul. Upon arriving at Istanbul Airport, I collected my luggage only to find both of my suitcases were severely damaged. One was completely torn apart, and the other had both a torn exterior and broken wheels. I immediately reported the...

Corendon Airlines really irritates me because of the casual treatment of my bags. I got my bag with a totally damaged wheel on my Cidde-Kayseri journey! My bags were obviously handled with minimal care, and this degree of irresponsibility from a reputable airline is just unacceptable. Corendon Airl...

Over a year ago, my flight was canceled due to wing overheating, and I was granted €400 in compensation. I completed all necessary paperwork, received confirmation from an official representative, and was assured that my payment would be processed. However, despite waiting more than a year, I still ...

On January 30, my family of five flew from Medina to Istanbul on Corendon Airlines flight XC1436. Upon arrival in Istanbul, we went to collect our luggage, only to realize that one of our suitcases was missing. We searched everywhere but couldn’t find it. We immediately reported the missing luggage...

It has been 16 weeks since my checked baggage was damaged on a Corendon flight, and I am still waiting for compensation. Despite repeated attempts to contact customer service, I have received no response or resolution. I also reached out to the complaints department, but they claimed that different ...

I purchased round-trip tickets from Corendon Airlines for four passengers: İzmir to Düsseldorf on June 3 and Düsseldorf to İzmir on June 9. Shortly after the tickets were sold out, I was informed that the flight was canceled due to "operational reasons." I then booked another set of tickets from th...

My flight with PNR: TP1UD5 was canceled, and this is the second time I’ve faced this issue with Corendon Airlines. This cancellation completely disrupted my plans. The alternative you’ve provided—rescheduling the flight "7 days before or 7 days after"—is absolutely unacceptable. I demand immediate ...

On June 28, 2024, I purchased a ticket for flight XC5906 from Nuremberg (NUE) to Antalya (AYT) (ticket reference number: RBWBRJ). Due to a plane malfunction, I was forced to wait for several hours at the airport, which ultimately led me to cancel my holiday plans. This situation caused significant i...

Hello, On October 31, 2024, my mother’s €2,250 wheelchair was damaged during a Cologne to Izmir flight with Corendon Airlines. While I had the wheelchair repaired, the airline has failed to compensate me for the damage even after 70 days. My claim number is CAI-25-24-5608, but I am unable to speak...

I had a frustrating experience with Corendon Airlines due to a 6-hour delay that caused me to miss an important meeting. The lack of accountability and the subsequent handling of the compensation process have been deeply disappointing. Despite submitting all necessary documentation and having my co...

I recently booked a ticket with Corendon Airlines, but during the payment process, I encountered an issue. Although I received a "transaction failed" message for my registered card, I proceeded to pay with another card. Later, I discovered that the amount was also deducted from my registered card, r...

Corendon Airlines initially accepted my compensation claim and confirmed I was entitled to €400. However, after months of waiting without receiving payment, I decided to escalate the issue to the Consumer Arbitration Committee, hoping it would expedite the process. Instead, Corendon took a different...

I purchased a ticket from Corendon Airlines for a flight from Antalya to Düsseldorf scheduled for January 16, 2024. Due to a route change, I decided to cancel and received an email confirmation on December 25, 2023, stating that my refund would be processed. However, I am still waiting for my refund...

Our luggage is constantly getting destroyed by Corendon Airlines! It’s shocking how careless the staff are with our bags, almost as if they’re damaging them on purpose. Does the company management even read customer complaints? There seems to be no oversight, and the lack of care for customer satisf...