My Chess.com account was closed due to offensive language I used during a game. I’m not contesting the ban itself—I take full responsibility for what I said. However, I received an email stating that if I accept their compliance terms, they would consider reopening my account. The problem is, there’s no way to respond or reach anyone.
They’ve disabled real email communication and replaced it with an automated bot. The bot asks for my email, and when I enter it, it shuts down the conversation entirely. I’ve tried multiple times with no success. I subscribed to a yearly membership just one month ago, and now I can’t cancel it because they’ve automatically terminated my account and disabled access.
It’s 2025, and I can’t believe there’s not a single human I can talk to about this. This lack of support is beyond frustrating. If you’re going to ban accounts, at least offer a clear and functional way for users to follow up, especially when money is involved.
I recently purchased a Gold membership on Chess.com, but it never showed up on my account. I submitted a ticket, but nobody responded. Five days later, I decided to buy a Platinum membership, thinking it might work, but once again, I didn’t receive anything, and still no response from customer suppo...
I spent hours playing chess normally on Chess.com, only to have my account suddenly closed without any explanation. I received no warning, no details, and no message stating what I supposedly did wrong. My username is d000gu, and I believe this was a mistake. I’ve been using the platform fairly and...
I bought a platinum membership on Chess.com for a year, and decided to cancel it, but I haven't gotten my money back yet. They insisted that I never had a membership when I asked for a refund. They were adamant that I had never purchased an annual platinum membership or made any payments. My money w...
I’ve been trying to play with friends on Chess.com, but my account keeps saying it’s deactivated. Because of this, I can’t start any matches with my friends, and I’m only able to play random 1-minute games. I’m also unable to access the usual 1-hour matches that I enjoy. This has been extremely frus...
During a game in a tournament on Chess.com, my account got disabled without any reason. I value my account greatly, so I would appreciate your assistance. I've dedicated a lot of time and money to my account and worked hard to achieve these levels. I have a hunch that another individual could be acc...
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