I bought a platinum membership on Chess.com for a year, and decided to cancel it, but I haven't gotten my money back yet. They insisted that I never had a membership when I asked for a refund. They were adamant that I had never purchased an annual platinum membership or made any payments. My money was not refunded. It's quite disheartening. I have included screenshots that are relevant to my concern. Please ensure my refund is processed quickly, or I will pursue legal action. Thank you for your support.
I recently purchased a Gold membership on Chess.com, but it never showed up on my account. I submitted a ticket, but nobody responded. Five days later, I decided to buy a Platinum membership, thinking it might work, but once again, I didn’t receive anything, and still no response from customer suppo...
My Chess.com account was closed due to offensive language I used during a game. I’m not contesting the ban itself—I take full responsibility for what I said. However, I received an email stating that if I accept their compliance terms, they would consider reopening my account. The problem is, there’...
Being a dedicated user of the free version on Chess.com for quite a while, I was charged ₺417 without any prior notice once the 1-week trial period concluded. My membership to Diamond was renewed without any notification. Despite canceling my membership, I was still charged, and I have not received ...
I regularly play chess on Chess.com, but I’ve encountered ongoing issues that are both frustrating and unfair. My points are being deducted without justification, and despite reporting these problems multiple times, no action has been taken to resolve them. I’ve also noticed instances of cheating d...
During a game in a tournament on Chess.com, my account got disabled without any reason. I value my account greatly, so I would appreciate your assistance. I've dedicated a lot of time and money to my account and worked hard to achieve these levels. I have a hunch that another individual could be acc...
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