CEX.IO failed my verification, preventing me from completing registration, how can I fix this issue quickly?

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Xolvie Resolution Specialist February 13, 2025 3:38 pm

If your CEX.IO verification failed, first ensure that all submitted documents meet the platform's requirements.

Accepted documents include a valid international passport, government-issued national ID card, or driver's license with Latin characters or transliteration.

Ensure your photos are clear, all information is visible, and the documents are not expired. Also, verify that your country of residence is supported by CEX.IO.

If issues persist, contact CEX.IO's customer support for assistance. You can reach them via email at [email protected] or through the live chat feature on their website.

For complaints, use [email protected]. Ensure you provide detailed information about your verification attempts to receive prompt assistance.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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