CEX.IO failed my verification, preventing me from completing registration, how can I fix this issue quickly?

15 Display

Xolvie Resolution Specialist February 13, 3:38 pm

If your CEX.IO verification failed, first ensure that all submitted documents meet the platform's requirements.

Accepted documents include a valid international passport, government-issued national ID card, or driver's license with Latin characters or transliteration.

Ensure your photos are clear, all information is visible, and the documents are not expired. Also, verify that your country of residence is supported by CEX.IO.

If issues persist, contact CEX.IO's customer support for assistance. You can reach them via email at [email protected] or through the live chat feature on their website.

For complaints, use [email protected]. Ensure you provide detailed information about your verification attempts to receive prompt assistance.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

Vote

Related Complaints

CEX.IO Account Verification Issue

Jorge

Dear CEX.IO Support, I'm having trouble verifying my account and I'm not sure what I'm doing wrong. I've gone through the process several times, but I keep getting stuck. Could you please help me understand what's going on and guide me through the verification process? Thanks in advance for your hel...

Cex.io Verification Failed, Unable to Complete Registration

Nurullah

I tried to sign up for the Cex.io app and filled in all my details, but at the final verification step, I received an error message saying, "You haven't passed the verification process" and "Unfortunately, we can't provide you our services." I attempted to resolve the issue by retrying the process, ...

Cex.io Verification Failed, Unable to Complete Registration

CEX.IO Verification Failing Despite Correct Submission

Mehmet

Hello, I’m having trouble completing the identity verification process on the CEX.IO app. I’ve followed all the steps correctly, and I’m sure I’m doing everything right, including taking a proper photo of my ID card. However, every time I try, it says "verification failed." I'm confident that I'm su...

Cex.io App Verification Failures

Talha

I've had an extremely frustrating experience with the Cex.io app. No matter how many times I try, I can't complete the identity verification process. I do everything correctly, follow all the instructions, and take clear photos of my ID card, but every single time it says 'verification failed.' I'm ...