CEX.IO blocked my access, and support won’t respond; how can I regain access?

28 Display

Xolvie Resolution Specialist February 13, 3:38 pm

If you can't get into your CEX.IO account and support isn't helping, make sure your account hasn't been hacked first. Check for activity that you didn't do and change your password.

You'll need to contact CEX.IO's support team if you can't fix the problem on your own. Response times may be slowed down because of a lot of questions. If you need help, you can email [email protected] or use their website's live chat tool.

When you call support, you'll need to give them your username, linked phone number, recent transaction information, and home location.

You might also be asked to take a picture of a legal ID and a selfie with the ID and a note that says "CEX.IO, 2FA disable" along with your name and the date.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

Vote

Related Complaints

CEX.IO Closed My Account and Stole My Assets – Stay Away!

Timothy

Use CEX.IO very cautiously! I checked my account and even used their card without problems for purchasing. Then they closed my account out of nowhere even though I had assets in it. They insisted on constant evidence of my crypto's source, hence I repeatedly turned in paperwork. Thinking I would fin...

CEX.IO Restricted My Account Without Warning and Took My Money!

John

Up until today, I have bought, sent, and received crypto via CEX.IO without any problems. They essentially conned me out of five hundred bucks. I bought USDT, then tried to send it to another wallet after making ACH deposits. I discovered then that I couldn't. Their "compliance" staff limited my acc...

CEX.IO Won’t Lift My Account Ban Despite Updating My Citizenship Info

Mahoni

I originally registered on CEX.IO in 2021 as a Russian citizen, but after the Russia-Ukraine war began in 2022, my account was frozen. Now, I have moved to Turkey and officially obtained Turkish citizenship, so I updated my account information accordingly. Despite making these changes, CEX.IO still...

Unable to Access Cex.io - No Support

Halil

I've been attempting to access the Cex.io site for the past two days, but unfortunately, I haven't been successful in establishing a connection. I've been trying to get in touch with someone, but it seems impossible to reach anyone. Unfortunately, I haven't received any response yet. I'm having trou...

CEX.IO's Overbearing KYC Policies: Hindrance to Decentralization and Unfair Restrictions

Prajwal

Individuals who are interested in trading or conducting business through the CEX.IO platform are subject to a stringent set of requirements. They insist on asking you for information each and every time you receive funds from a Bitcoin (or another cryptocurrency wallet) that they are not familiar wi...

CEX.IO's Overbearing KYC Policies: Hindrance to Decentralization and Unfair Restrictions