CEX.IO suddenly restricted my account without explanation, how can I resolve this?

I have been unable to access my CEX.io account since 2024 because it was frozen by the platform, and I was informed this was due to Russian sanctions. Since then, I have been left without the ability to use my account normally. Following their request, I provided all documents they asked for, includ...

Dear CEX.IO Support, I'm having trouble verifying my account and I'm not sure what I'm doing wrong. I've gone through the process several times, but I keep getting stuck. Could you please help me understand what's going on and guide me through the verification process? Thanks in advance for your hel...

Use CEX.IO very cautiously! I checked my account and even used their card without problems for purchasing. Then they closed my account out of nowhere even though I had assets in it. They insisted on constant evidence of my crypto's source, hence I repeatedly turned in paperwork. Thinking I would fin...

I originally registered on CEX.IO in 2021 as a Russian citizen, but after the Russia-Ukraine war began in 2022, my account was frozen. Now, I have moved to Turkey and officially obtained Turkish citizenship, so I updated my account information accordingly. Despite making these changes, CEX.IO still...

I tried to sign up for the Cex.io app and filled in all my details, but at the final verification step, I received an error message saying, "You haven't passed the verification process" and "Unfortunately, we can't provide you our services." I attempted to resolve the issue by retrying the process, ...

Hello, I’m having trouble completing the identity verification process on the CEX.IO app. I’ve followed all the steps correctly, and I’m sure I’m doing everything right, including taking a proper photo of my ID card. However, every time I try, it says "verification failed." I'm confident that I'm su...

I've had an extremely frustrating experience with the Cex.io app. No matter how many times I try, I can't complete the identity verification process. I do everything correctly, follow all the instructions, and take clear photos of my ID card, but every single time it says 'verification failed.' I'm ...

I've been attempting to access the Cex.io site for the past two days, but unfortunately, I haven't been successful in establishing a connection. I've been trying to get in touch with someone, but it seems impossible to reach anyone. Unfortunately, I haven't received any response yet. I'm having trou...

Individuals who are interested in trading or conducting business through the CEX.IO platform are subject to a stringent set of requirements. They insist on asking you for information each and every time you receive funds from a Bitcoin (or another cryptocurrency wallet) that they are not familiar wi...