CEX.IO CEX.IO Won’t Lift My Account Ban Despite Updating My Citizenship Info

Mahoni

CEX.IO

December 17, 2024 11:47 PM155

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

CEX.IO blocked my access, and support won’t respond; how can I regain access?

10 Complaint

CEX.IO suddenly restricted my account without explanation, how can I resolve this?

13 Complaint

Similar Complaints

MEXC Locked My Account for Over a Year Without Explanation, Blocking Access

Mehmet

MEXC Exchange

September 12, 2025 2:05 PM298

I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “ac...count under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification. During this entire pe...

I Can’t Access or Withdraw My Funds on MEXC

Yunus

MEXC Exchange

May 22, 2025 4:37 PM521

On May 15, 2025, my MEXC account was suddenly restricted without any warning. Since then, I haven’t been able to make an...y transactions or withdraw my own money. The screen simply says, “Under review, try again in 30 days,” but gives no specific reason. I’ve contacted customer service multiple times,...

1 Support

Mexc Android App Removed Turkish Language Option, Blocking My Withdrawals

Betūl

MEXC Exchange

August 14, 2025 11:54 PM191

I have been experiencing a serious issue with the Mexc exchange Android app since February 2025, when the Turkish langua...ge option was suddenly removed. Ever since then, I have been unable to properly navigate the application. Without the Turkish interface, I cannot find or access the deposit and wit...

I Can’t Access My MEXC Account and My Funds Are Stuck Without Explanation

Erdal

MEXC Exchange

July 20, 2025 3:06 PM271

I’m extremely disappointed with MEXC right now. My account was suddenly locked under the vague excuse of a "control mech...anism," and since then, I haven’t been able to perform any actions—no trading, no withdrawals, nothing. What's worse is that I have no idea what’s happening with my funds. I’ve rec...

I Can’t Access My MEXC Exchange Account After Changing My Phone Number

Hüseyin

MEXC Exchange

June 2, 2025 9:15 AM353

I’m completely locked out of my MEXC crypto-exchange account because the platform refuses to accept my new phone number ...and the entire recovery flow is buried in confusing, English-only menus. After I updated my mobile line, the SMS verification codes obviously began arriving at the old number, so e...