CEX.IO Verification Failing Despite Correct Submission

Mehmet

September 4, 2024 7:39 AM269

Hello, I’m having trouble completing the identity verification process on the CEX.IO app. I’ve followed all the steps correctly, and I’m sure I’m doing everything right, including taking a proper photo of my ID card. However, every time I try, it says "verification failed." I'm confident that I'm submitting everything correctly, but it just won’t go through. Can you please help me resolve this issue?

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

CEX.IO failed my verification, preventing me from completing registration, how can I fix this issue quickly?

6 Complaint

CEX.IO suddenly restricted my account without explanation, how can I resolve this?

13 Complaint

Similar Complaints

Cex.io App Verification Failures

Talha

CEX.IO

September 3, 2024 2:28 PM282

I've had an extremely frustrating experience with the Cex.io app. No matter how many times I try, I can't complete the i...dentity verification process. I do everything correctly, follow all the instructions, and take clear photos of my ID card, but every single time it says 'verification failed.' I'm ...

CEX.IO Account Verification Issue

Jorge

CEX.IO

November 13, 2025 11:26 PM51

Dear CEX.IO Support, I'm having trouble verifying my account and I'm not sure what I'm doing wrong. I've gone through th...e process several times, but I keep getting stuck. Could you please help me understand what's going on and guide me through the verification process? Thanks in advance for your hel...

Cex.io Verification Failed, Unable to Complete Registration

Nurullah

CEX.IO

September 6, 2024 5:19 PM284

I tried to sign up for the Cex.io app and filled in all my details, but at the final verification step, I received an er...ror message saying, "You haven't passed the verification process" and "Unfortunately, we can't provide you our services." I attempted to resolve the issue by retrying the process, ...

Cex.io Verification Failed, Unable to Complete Registration

CEX.io SMS Code Not Delivered Despite Correct Phone Settings

Cengiz

CEX.IO

February 26, 2025 7:45 PM73

I have been a customer of CEX.io Crypto for more than 10 years. For the past week, whenever I try to log into my account..., I am required to enter a verification code that is supposedly sent via SMS. The system says the verification code has been sent, and when I select the option to resend it, nothin...

Unable to Access Cex.io - No Support

Halil

CEX.IO

July 9, 2024 12:33 AM259

I've been attempting to access the Cex.io site for the past two days, but unfortunately, I haven't been successful in es...tablishing a connection. I've been trying to get in touch with someone, but it seems impossible to reach anyone. Unfortunately, I haven't received any response yet. I'm having trou...

About Us
For Brands
Frequently Asked Questions (FAQ)
Contact

Complaints

Getcontact Accidental Subscription Charge of $1.30 — Cancellation and Refund Request
I Face Poor Suction and Debris Leakage With My Bosch Unlimited 7 Vacuum
Airbnb Rep Promised $925 in Support Then Every Agent After Denied It
GetYourGuide Took My Money but Failed to Secure My Ticket to Sagrada Família
I Want StarMaker to Review and Remove an Unfair Account Ban
Samsung S25 Ultra Camera Focusing Problem
PK XD Disconnects Every 23 Seconds on iPad Despite Reinstall
Media Markt Delivered A Defective Siemens Fridge And Has Not Replaced It
Airbnb and ING Bank Are Pointing Fingers at Each Other Over a $31 Overcharge
My Airbnb Listing Works Fine on Every Other Platform

All Complaints

Brands

BtcTurk
Pampers
Vaillant
Azal Airlines
Palmolive
Academia.edu
Family Link
Surveoo.com
Canon
Getir

All Brands New Brands