On the Cerebrum IQ website, I made a one-time payment just to see my test results. However, without my approval, recurring charges started being withdrawn from my card. At first, ₺975 was charged, and afterward, amounts of ₺961 were repeatedly taken as “debt.” I was never informed of any membership or subscription, and the site specifically stated that only a one-time payment would be required.
On top of that, I couldn’t find any proper customer service channel to reach Cerebrum IQ about this issue. I request that these unauthorized recurring charges be stopped immediately, my account or membership (if any) be canceled, and that all excess amounts withdrawn from my card be refunded to me.
On the Cerebrum IQ website, I made a one-time payment only to see my test results. However, even after almost a year, recurring charges have continued to be withdrawn from my credit card without my approval. At first, around ₺700 was deducted, but later the amounts increased to about ₺900. In total,...
On January 15, Cerebrum IQ withdrew ₺767 from my account twice for a membership I never agreed to! Their website only displayed a ₺38 certification fee, but there was no mention of these additional charges. How can they take money from my account without my explicit consent? To make matters worse, ...
I initially subscribed to Cerebrum IQ for a trial, paying ₺34 (about $0.99). After testing the app, I canceled my subscription. Despite this, my card was repeatedly charged over ₺700 every few days! I contacted their support, and they claimed my account was canceled, yet the unauthorized withdrawal...
I signed up for what was advertised as a one-time IQ test on Cerebrum IQ and entered my card details just for that purpose. I paid a small amount thinking that was it. But soon after, I realized the platform had automatically enrolled me in a subscription without my clear consent—and started chargin...
In March, I was supposed to make a one-time payment of ₺1,000 for the Cerebrum IQ online test service. However, instead of this amount, a total of ₺16,000 was charged to my credit card. The payment was made from my account registered with the email address b*********@gmail.com. I request a refund of...
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