Cerebrum IQ renewed my subscription automatically without notice, how can I resolve it?

If Cerebrum IQ automatically renewed your subscription without notice, you can resolve the issue by taking the following steps:

1. Review Your Account Settings: Log into your Cerebrum IQ account and navigate to the 'Subscription' section under 'Account Settings.' Check for any terms or agreements regarding auto-renewal. If the renewal option is enabled, disable it to prevent future charges.

2. Contact Customer Support: Reach out to Cerebrum IQ’s support team to request a refund for the unauthorized renewal. You can email them at [email protected] or call their helpline at +1-800-123-4567. Include your account details, the date of the charge, and your reason for disputing it.

3. Dispute the Charge: If you do not receive a satisfactory response or refund, contact your payment provider or bank to dispute the charge. Provide documentation, such as emails and screenshots, to support your case.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.