I initially subscribed to Cerebrum IQ for a trial, paying ₺34 (about $0.99). After testing the app, I canceled my subscription. Despite this, my card was repeatedly charged over ₺700 every few days!
I contacted their support, and they claimed my account was canceled, yet the unauthorized withdrawals continued—each time around €20. In just one month, they took ₺2,278 from me, and the charges are still happening every month!
There is no way to reach them. They deleted my account, they have no customer support line, and their email responses are just useless automated messages. The app even tells me to cancel a subscription that I already canceled!
Cerebrum IQ, stop these fraudulent charges and refund my money immediately! If I don’t receive a response and compensation, I will escalate this to the Consumer Court. This is completely unacceptable!
I initially subscribed to Cerebrum IQ to try the app, and ₺34 (around $0.99) was deducted from my card. I used the app and then canceled my subscription before the trial ended. However, despite canceling, I started noticing recurring charges of over ₺700 every few days. I contacted Cerebrum IQ supp...
I initially subscribed to Cerebrum IQ for a one-week trial at ₺34, but without my consent, they later charged me ₺750! I never agreed to this charge, and this kind of unauthorized withdrawal is unacceptable. I tried canceling the subscription through Gmail, but I’m not sure if it was successful. Ho...
On January 15, Cerebrum IQ withdrew ₺767 from my account twice for a membership I never agreed to! Their website only displayed a ₺38 certification fee, but there was no mention of these additional charges. How can they take money from my account without my explicit consent? To make matters worse, ...
On the Cerebrum IQ website, I made a one-time payment only to see my test results. However, even after almost a year, recurring charges have continued to be withdrawn from my credit card without my approval. At first, around ₺700 was deducted, but later the amounts increased to about ₺900. In total,...
On the Cerebrum IQ website, I made a one-time payment just to see my test results. However, without my approval, recurring charges started being withdrawn from my card. At first, ₺975 was charged, and afterward, amounts of ₺961 were repeatedly taken as “debt.” I was never informed of any membership ...
Comments