Carrefoursa Online cancels orders for no apparent reason, and I'm learning about it through the system. They cancel products that are in stock at their whim, without any reason, and their customer service representatives don't even bother with any of your issues. There's no after-sales support whats...
I placed an order from the Carrefour small market at the same address, which included one carton of Camel Deep Blue cigarettes, 2 kg of yogurt, a pack of 15 eggs, and 1 kg of butter. When my order arrived two hours later, my daughter received it. However, upon checking the bag, I found two packs of ...
I had three different issues with the company: 1. One of the products was missing, but I was still charged for it. 2. One of the products I ordered was incorrect. I paid for a specific type of tomato but received a cheaper one instead. 3. I ordered a large fish, but instead of cleaning it as expecte...
"First of all, we would like to especially thank Ms. Zeynep, who, unlike many indifferent Head Office employees, treated the issue as her own. Thank you for being very attentive and resolving the issue. We also thank Mr. Furkan, the store employee, and Mr. İdris, the store manager, for their kind behavior."
On 20.07.2024, we placed an order (164993513) from Carrefour SA Mersin Liparis branch. The order was scheduled for delivery on 21.07.2024 between 19.3...
On July 12, 2024, I ordered an iron from carrefour.com. Due to high demand, the delivery was rescheduled to July 16, 2024. On the scheduled delivery day, I received a message stating that my product was being prepared with care. However, when I called to check, I was informed that the item had run o...
"Thank you to Ms. Zeynep who attended to me on the phone. She was attentive and concerned, expedited the process, and approached it with a solution-oriented mindset. Thank you very much for her help."
I ordered cooking oil from the Carrefour website. Despite the package showing as delivered, it never arrived. When I called, they said there was an is...
On 08/03/2024, I made a purchase with order number 154846834 for a Dijitsu 55 DS 8500 model TV using the Carrefour SA mobile app. The following day, my order went from 'preparing' to 'order canceled' out of nowhere. After talking to customer service, they let me know that my order got canceled becau...
"It is said that a resolution process has been initiated, but there will be no solution. I am just expecting a reasonable answer. The insufficient stock excuse is not a lie. If evasive answers are going to be given, no one should call. If a store does not have products like bread, yogurt, margarine, tomatoes, etc., I think it is meaningless for a large shopping center like Carrefour to remain open."
On February 24, 2024, and March 8, 2024, I made orders that got canceled the next day because the store claimed they were out of stock. Even after reaching out to Carrefour headquarters and talking to the store several times, I didn't get a helpful response other than being told about the store's po...
The item I bought from the Carrefour seller on Trendyol is now lost in transit, a shame. MNG Kargo tells me they can't find the item and refers to the seller, but Carrefour says I need to talk to the courier directly about the problem, why is it me dealing with the problem...anyway, I am not able to...
On October 4th, I placed an order for over 221 TL worth of items from Carrefour SA, primarily pet shop products. I got an email confirming my order. A...
"Thanks"
I placed an order from the Carrefour SA online market, I selected the delivery time and day as today, some of the products have arrived and some have ...
