CarrefourSA Unresolved Online Shopping Refund
On October 4th, I placed an order for over 221 TL worth of items from Carrefour SA, primarily pet shop products. I got an email confirming my order. After a little while, I received a text message that said, "We're getting your order ready with care." So, like 30 minutes later, I got a call from someone at the store using a 444 number, telling me that they were all out of the carbon cat litter. I was wondering about this because I saw it in the catalog and pictures. They said, "Oops, we forgot to take out the picture, and we don't have a similar one from a different brand either." What about normal trash? I said no and told them to cancel my order. When I asked about getting my money back, they said it would take about a week to process the refund. When I called again after four days, they said it hadn't been a full week yet and implied it wasn't their fault. Carrefour SA tried to sell a product they didn't actually have, which is why this happened. I really don't like how Carrefour SA has been acting. I want my problem to be fixed, and I want the money I paid on October 4th to be given back to me.
Progress
This morning at 10:47 AM, I was called and informed that my refund had been made to my card. Despite my insistence that no such payment appeared in my account transactions, I was repeatedly told that I needed to speak with my bank and that the payment had been made on October 10th. As of now, even though I have checked my accounts on the phone, this is what I was told. During the day, I called my bank and reported the situation, and it turned out that no such payment had been made.
The strange thing is that during a call with Carrefour SA today at 3:11 PM, I was first told that 175 TL (which is 221.4) had been deposited into a Kuwait bank (with which I have no connection). Subsequently, it was revealed that the payment had not been made, and I was directed to the finance center. I want my ongoing grievance, which has lasted for days, to be resolved as soon as possible and my refund to be processed.
Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow‑up, you can reach us 08:00 – 24:00, 7 days a week. CarrefourSA Customer Service
