I am writing regarding a problem with my CapCut monthly subscription payment. I paid for the CapCut monthly service using DANA from Indonesia, and although the payment was successful and I have proof of payment, the coins in my CapCut account are still showing as zero. I need to use the subscription and coins for my project, but I cannot access what I paid for because the balance has not been added to my account. I kindly request that you check this payment and add the missing coins to my CapCut account as soon as possible, or otherwise resolve this issue so that I can use the service I have already paid for. I am ready to provide the payment proof from DANA, including the transaction details, and you can also contact me via my email address, which is registered with my CapCut account, if needed.
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18. When I chec...
On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation messag...
Hello, I have been a CapCut user for a long time, but currently, I am unable to log into my account under any circumstances. No matter how many times I try, the system prevents me from accessing my account, leaving me unable to use the service I subscribed to. This situation is highly frustrating a...
Hello, I have been a long-time monthly CapCut Pro user. In September, I decided to switch to the annual subscription and paid ₺2500 to avoid monthly payments. However, I noticed that CapCut continued charging me for the monthly Pro subscription even after my annual payment. Today, I canceled the mo...
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