My CapCut Pro annual subscription was renewed on December 14, 2025, and 1,199 TL was charged from my account for this renewal. However, two days later, on December 16, 2025, at 01:09, I noticed that an additional 1,999 TL was charged, again appearing as a subscription renewal for the same period. Being charged two different amounts for the same subscription period has both confused me and caused financial inconvenience. As soon as I noticed the issue, I contacted my bank, and they informed me that I needed to submit a refund request through Apple. Accordingly, I sent a refund request to Apple. However, I could not find a direct communication channel to contact CapCut, so I was unable to report the issue directly to the company. When I searched online, I also saw that many other users had experienced the same problem. I kindly request that my CapCut Pro annual subscription continue as normal, but that the 1,999 TL that was charged a second time at a higher amount be refunded to me as soon as possible.
In December 2024, I purchased a one-month subscription to CapCut for 249.99₺. At the end of December, I upgraded to an annual subscription, which cost 1,399.00₺ and was charged to my credit card in full. However, despite having an active annual subscription, CapCut charged me again in January 2025 f...
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still ch...
I signed up for the CapCut Pro subscription on the App Store to use the one-week free trial. Unfortunately, I forgot to cancel it before the trial ended, and just about 24 minutes ago, my bank card was automatically charged 1,000 TL. As soon as I noticed, I immediately canceled my subscription. Thi...
On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...
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