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Resolved
CapCut Free Trial Turned Into Paid Subscription — Refund Complaint
Ece
November 08, 2025 4:10 pm
-"Thank you"
CapCut Charged Me $23 Even Though I Canceled the Free Trial the Same Day
Sabri
January 22, 6:57 pm
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On January 16, 2026, I started a 7-day free trial in the CapCut app. Because the trial period appeared to end on the same day, I canceled the subscription on January 16, 2026 through the Apple App Store. Despite this, I noticed that $23 was charged the same day to my Ziraat Bank debit card ending in 7128.
I find it extremely unfair and harmful that both the standard and Pro subscriptions appeared active at the same time in the CapCut app, that this charge was made despite the 7-day free trial, and that when I submitted a refund request through the Apple App Store, I received a message stating “Refund not eligible.” Being charged as if the subscription had renewed, even though I canceled during the trial period, clearly indicates a system error or misuse from the user’s perspective.
For this reason, I demand that the full $23 charged to my Ziraat Bank card be refunded to me, and, if necessary, that this subscription be completely canceled and all paid memberships associated with my account be terminated.
capcut-charged-me-23-even-though-i-canceled-the-free-trial-the-same-day-1.jpg
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