I started a 3-day free trial in the CamScanner app. Although it was stated that I would be notified at the end of the trial period, I did not receive any notification or warning. Because of this, I did not realize the trial had ended, and on December 18, I later discovered that $8 was charged to my account without my knowledge or explicit consent. I had no intention of continuing with a paid subscription.
I did not make any purchase within the app, nor did I manually provide my card information. The payment was processed through the card registered to my Apple account without my clear and informed consent. As a result, I have suffered financial harm and feel misled.
Regarding this issue, I contacted CamScanner support via email at s******@pdfhouse.com, but so far I have not received a response that resolves the problem. I believe the charge made immediately after the trial period, without my approval, is unfair, and I request a full refund of the $8 taken from my card.
I kindly ask that the necessary review be conducted, that the refund be issued as soon as possible, and that I be informed in writing about the outcome.
On December 23, I started a 3-day free trial for the CamScanner app through the Google Play Store on my Android phone. Even though the app clearly stated that I would be notified when the trial period ended, I did not receive any in-app message or notification. Because of this, I did not realize tha...
I downloaded CamScanner to take advantage of the 3-day free trial the app clearly offers. I never used the app during the trial period, yet I was shocked to find out that money was taken from my card for a Premium subscription—without any notification, warning, or approval from my side. I’m a stude...
Before I started the CamScanner trial, it clearly said the first 3 days were free and no payment would be taken during that period. Trusting that information, I activated the trial, but on the very first day, I tried to cancel—and still, CamScanner charged me anyway. This is misleading and feels li...
I downloaded the CamScanner app from the App Store and signed up for the 3-day free trial. Yesterday, at the end of the trial period, I canceled my membership. Despite canceling on time and never giving any additional approval, ₺339.99 was still withdrawn from my account without my consent. I did n...
I wanted to try the 3-day free trial CamScanner advertises, but I’m extremely disappointed and frustrated. I never even used the app, yet shortly after starting the so-called “free” trial, €69.99 (about ₺2,300) was taken from my card for a full year of Premium. This happened at midnight on the secon...
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