The pants I purchased ended up being faulty. After submitting them for inspection, there was a lack of communication regarding any updates for a period of two months. After I asked about the status, they acknowledged the problem but declined to give me a refund. After I asserted my legal entitlement to a refund, they abruptly informed me that they would not proceed with the refund unless I provided a credit card slip. I had to visit the bank in order to get the slip reference number. Finally, they decided to give a refund. Even though the tax regulation clearly states that no document presentation is necessary for refunds, they still refused to give me a refund because I didn't have a credit card slip. They insisted that I buy something else instead. The store's outdated and unlawful behavior, along with its employees, is completely unacceptable.
I purchased a pair of pants that turned out to be faulty. After submitting them for inspection, we received no updates for two months. When we inquired about the status, they acknowledged the issue but refused a refund. Insisting on our legal right to a refund, they then fabricated another excuse, c...
I purchased a pair of pants from Oysho’s online store, but within a short period, the product developed extreme pilling, color fading, and fabric deterioration. I took the item to the Mall of Oysho store, where the staff initially told me that since my credit card account was closed, they could acce...
I bought a pair of pants that changed color two months ago, and they claimed it was due to a user error. They acted as if I'd never purchased pants before, and they refused to stand behind their product. I asked for a refund or exchange, but no one was interested in helping me, and all I got was a r...
I recently purchased a pair of shorts from Zara. Upon noticing a slight thread defect in the product, I decided to exchange it. However, since my size was unavailable, I opted for a refund. To my dismay, the store manager adamantly refused the return, claiming the item had been worn. Despite my prot...
On July 17, 2025, I purchased a pair of pants (8700288 TM, size 38) from your Mango store at Izmir Forum Bornova, under receipt number 711130698. When I tried the product at home, I noticed that one of the pant legs was crooked, and since I believed this to be a manufacturing defect, I returned the ...
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