I purchased a pair of pants that turned out to be faulty. After submitting them for inspection, we received no updates for two months. When we inquired about the status, they acknowledged the issue but refused a refund. Insisting on our legal right to a refund, they then fabricated another excuse, claiming they couldn't process it without a credit card slip. We had to return to the bank to obtain the slip reference number. Eventually, they refunded the money. Despite tax regulations stating no document presentation is required for refunds, they persisted in refusing refunds due to the lack of a credit card slip, pushing us to buy something else. This outdated, unlawful behavior from the store and its employees is unacceptable.
The pants I purchased ended up being faulty. After submitting them for inspection, there was a lack of communication regarding any updates for a period of two months. After I asked about the status, they acknowledged the problem but declined to give me a refund. After I asserted my legal entitlement...
I purchased a pair of pants from Oysho’s online store, but within a short period, the product developed extreme pilling, color fading, and fabric deterioration. I took the item to the Mall of Oysho store, where the staff initially told me that since my credit card account was closed, they could acce...
I bought a pair of pants that changed color two months ago, and they claimed it was due to a user error. They acted as if I'd never purchased pants before, and they refused to stand behind their product. I asked for a refund or exchange, but no one was interested in helping me, and all I got was a r...
I recently purchased a pair of shorts from Zara. Upon noticing a slight thread defect in the product, I decided to exchange it. However, since my size was unavailable, I opted for a refund. To my dismay, the store manager adamantly refused the return, claiming the item had been worn. Despite my prot...
We purchased a pair of Columbia sneakers from their store, but later noticed a color discrepancy when viewed in daylight. Since the shoes had not been used, we returned them to the store. Even though the color defect was evident and acknowledged by the store staff, they insisted on sending the produ...
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