On May 5, I booked a hotel in Seville through Booking.com for a stay on May 11. My reservation was confirmed, and payment was taken. However, when I arrived at the hotel after a long, exhausting journey, I was told that no reservation details had been received by them, and they refused to check us in.
When I asked what I should do, the hotel staff simply told me to contact Booking.com. It took too long to reach them, so we had no choice but to book another hotel last minute. While Booking.com refunded the original reservation, they refused to cover the extra costs we had to pay for the new hotel.
This entire situation was caused by Booking.com's error, yet they refused to fully compensate us for our losses. This shows they are unreliable and unwilling to take responsibility for their own system failures.
I will never use Booking.com again, and I urge others to think twice before trusting this platform with their travel plans. I expect Booking to reconsider and reimburse the additional expenses they forced me to incur due to their negligence.
On March 15, 2025, I booked and fully paid for a stay at Apartamentos Triana Hotel in Seville, Spain through Booking.com. However, I experienced a major issue with my reservation. I never received a confirmation email or check-in details, and when I arrived at the hotel, I was shocked to learn that ...
I made a reservation through Booking.com for May 11th at Tirana Backpackers in Sevilla. However, when I arrived at the hostel, they said they hadn’t received any information about my booking. They told me to contact Booking.com and offered no help at all. I had to book another hotel on my own. When ...
I booked and fully paid for my hotel in Stockholm months in advance through Booking.com, yet when I arrived at the hotel, they had no record of my reservation in their system. Despite having confirmation and an invoice, the hotel refused to check me in. I spent hours trying to resolve the issue, bu...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
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