Booking.com Didn't Send My Hotel Reservation and Refused Full Compensation
On May 5, I booked a hotel in Seville through Booking.com for a stay on May 11. My reservation was confirmed, and payment was taken. However, when I arrived at the hotel after a long, exhausting journey, I was told that no reservation details had been received by them, and they refused to check us in.
When I asked what I should do, the hotel staff simply told me to contact Booking.com. It took too long to reach them, so we had no choice but to book another hotel last minute. While Booking.com refunded the original reservation, they refused to cover the extra costs we had to pay for the new hotel.
This entire situation was caused by Booking.com's error, yet they refused to fully compensate us for our losses. This shows they are unreliable and unwilling to take responsibility for their own system failures.
I will never use Booking.com again, and I urge others to think twice before trusting this platform with their travel plans. I expect Booking to reconsider and reimburse the additional expenses they forced me to incur due to their negligence.
