Agoda Refund Not Received After Hotel Booking Cancellation

On August 6, 2026, I made a reservation through Agoda for the Village Motor Inn in Austin, Texas. Shortly after booking, my reservation was cancelled before I was even able to check in. Despite the cancellation, the amount of 42.07 USD was charged to my debit card. I immediately contacted Agoda and was told that my money would be refunded within about 10 minutes. It has now been 4 days and I still have not received any refund. I can no longer access the email address and phone number that were linked to my Agoda account, but I still remember the email I used and I have the bank statement showing that Agoda charged me, without any refund being returned to my account. I request that Agoda urgently process a full refund of 42.07 USD to my original payment method and provide clear written confirmation of the refund process, as I have been waiting longer than I was promised and have not been given a satisfactory resolution.