Burçak

Complaints(2)

I Paid Extra at Enterprise Berlin But Never Got My €250 Deposit Back After Booking Rental

April 10, 2025 12:35 PM64

On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selecte...d for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher...

Booking.com and Enterprise Kept My €250 Deposit After Car Upgrade in Berlin

Burçak

Booking.com

April 9, 2025 12:05 PM42

On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the veh...icle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...