Booking.com and Enterprise Kept My €250 Deposit After Car Upgrade in Berlin
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused.
They then told me I could get a car from a higher class if I paid nearly double the original price—plus a €250 (₺ equivalent) deposit. I had no other option, so I agreed and paid the extra charge. The rental company was Enterprise.
Since then, I’ve been trying to get my €250 deposit refunded through Booking.com. I’ve contacted them several times, and they initially told me to wait until April 4. When I followed up on that date, they responded later that evening, demanding that I submit an invoice from Enterprise by April 8. But since I booked through Booking.com, Enterprise never gave me an invoice. I informed them of this, but no one has responded since.
Booking.com and Enterprise have both ignored their responsibility to return my deposit. This is unacceptable and not how trusted companies should operate. I will file complaints on every platform I can until my ₺ is refunded. I demand immediate action and full reimbursement.
