On March 15, 2025, I booked and fully paid for a stay at Apartamentos Triana Hotel in Seville, Spain through Booking.com. However, I experienced a major issue with my reservation. I never received a confirmation email or check-in details, and when I arrived at the hotel, I was shocked to learn that my reservation was not in their system!
This is completely unacceptable! Booking.com failed to secure my reservation, leaving me stranded despite having paid in full. I had no choice but to book another hotel at the last minute, which cost me three times the original price.
How is this even possible? If Booking.com can process my payment smoothly, why did my reservation disappear? Who is responsible for this? I demand an immediate refund for my original payment and the extra amount I was forced to spend due to this mistake. If this is not resolved immediately, I will pursue legal action.
I booked Apartamentos Triana in Seville through Booking.com for my trip. However, the property has been completely unresponsive—they do not reply to emails or messages, and I cannot reach them in any way. Since my reservation was non-refundable, I contacted Booking.com for assistance. For weeks, th...
On May 5, I booked a hotel in Seville through Booking.com for a stay on May 11. My reservation was confirmed, and payment was taken. However, when I arrived at the hotel after a long, exhausting journey, I was told that no reservation details had been received by them, and they refused to check us i...
I booked and paid for a stay at "Duplex Triana Sevilla" through Booking.com for October 12-13. However, I haven’t received any response from the property via email, phone, or the Booking platform. Upon checking Google Maps, it shows that the establishment is permanently closed. Additionally, Booking...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
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