Last June, I made a five-night reservation through Booking.com for The Hunfeld Hotel in Utrecht. When we arrived, the hotel was nothing like the pictures or descriptions online. Feeling misled, we decided to leave early and stayed only two nights. The hotel staff assured us that the remaining three nights would be refunded and said we would receive the money in 3–4 days.
That was a year ago—and we still haven’t received a single cent. The hotel claims they already sent the refund to the booking platform, and Booking.com refuses to take any responsibility, saying the reservation wasn’t made through them—even though we have all the documentation and screenshots to prove it.
We’re stuck in the middle with no refund, no accountability, and ₺ for three nights just gone. I’m extremely disappointed in Booking.com for ignoring this situation. They need to step up, acknowledge the booking, track where our money went, and issue the refund immediately. Enough waiting—this needs to be resolved now.
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
I booked a hotel through Booking.com for December 27 to January 2. When I arrived at the hotel’s location on the reservation date, I was shocked to learn that the hotel had been sold long ago. The hotel staff told me to contact Booking.com to request a refund. Since then, I’ve been submitting compla...
On March 23, 2025, I made a reservation through Booking.com for David Residence in Phuket. The payment of 3000₺ was immediately withdrawn from my account, but I never received a confirmation email, reservation code, or any booking details. I assumed the reservation had gone through because the payme...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
I made a hotel reservation in Leiden, Netherlands through Booking.com, but when I arrived in the city, I was shocked to learn the hotel had canceled my booking without any prior notice. I was left scrambling on the day of my arrival to find a last-minute place to stay, which was extremely stressful ...
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