We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the amount of $3,500. This is a huge financial loss for us, and it feels incredibly unfair. We contacted Booking.com, but they didn’t help us at all. How is this possible? We didn’t stay at the property, yet the full amount was taken from us. We trusted Booking.com when making the reservation, but they completely failed to support us.
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
I recently made a reservation through Booking.com but realized it was incorrect almost immediately. I canceled it within minutes, expecting no charge since the cancellation was made right away. However, my credit card was still charged, and Booking.com has yet to issue a refund. Despite explaining m...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
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