I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience.
Yesterday, I discovered that the property never refunded the $3,500 they charged! I immediately called Booking.com, expecting them to intervene and resolve this blatant injustice, but they were absolutely no help at all. How is this even possible? We never even stayed there, yet they took the entire amount!
I put my trust in Booking.com when I made that reservation, believing they would protect me as a customer. Instead, when a problem arose, they completely abandoned me. This isn't just about a lost booking; it's about being scammed out of $3,500 for services I never received. Booking.com, you need to take responsibility for this! I demand a full and immediate refund of my $3,500. You allowed this to happen on your platform, and you must ensure your customers are not defrauded.
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I am absolutely furious with Booking.com! I made a reservation through your platform for the "Moss Art Boutique Hotel" in Baku for five nights, from July 28th to August 2nd. The reservation clearly stated it had a free cancellation option. My travel plans changed, so I canceled the reservation with...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the ap...
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