On March 23, 2025, I made a reservation through Booking.com for David Residence in Phuket. The payment of 3000₺ was immediately withdrawn from my account, but I never received a confirmation email, reservation code, or any booking details. I assumed the reservation had gone through because the payment was processed.
However, when we arrived at the property on the scheduled date, the staff told us there was no reservation under my name. We were left stranded late at night in a foreign country with nowhere to stay. We had to pay again out of pocket to secure another hotel on the spot.
Since then, I’ve emailed Booking.com multiple times, but all I receive are generic, copy-pasted responses. It has been months, and I still haven’t received a refund for the original payment. This is unacceptable and incredibly stressful. I demand Booking.com take responsibility, acknowledge their error, and immediately return my 3000₺. No customer should be left homeless after trusting a major platform to handle their travel plans.
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
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