I made a hotel reservation through Booking.com, paid in full, and arrived expecting a smooth check-in. But to my surprise, the hotel demanded an additional €200 per person as a deposit—something that was never mentioned during the booking process. I’ve used Booking many times before and never encountered this kind of hidden fee.
Despite the surprise, we stayed. When we checked out, I asked for an invoice to submit to my workplace, but the hotel refused to provide one. I contacted Booking.com for help, but they also said they couldn’t issue it. It’s now been six days, and I still have no invoice.
I booked and paid in full for a hotel stay through Booking.com, expecting a smooth experience. But now I’m facing an unbelievable issue—I can’t get an invoice for the service I already paid for. I’ve contacted both the hotel and Booking.com, and they keep sending me back and forth. The hotel says it...
I fully paid for my Booking.com reservation in advance, yet when I arrived at the hotel, they demanded an additional €240 to allow check-in. I had no choice but to pay the extra fee to access the accommodation. Despite multiple attempts to contact Booking.com over the past four days, I have receive...
I booked a 2-night stay through Booking.com (confirmation number 4630087431) for March 16–18, 2025. The listing clearly stated that a €100 deposit would be refunded after the stay. But when we arrived at the hotel, they informed us that there was no such deposit policy. That was a complete shock. B...
I booked a hotel through Booking.com that was clearly listed at €64, taxes included—or so I thought. When I got to the payment screen, the price suddenly jumped to €119.10. I didn’t even notice the extra charges until after the payment was processed. If this price had been visible earlier, I would h...
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