I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund.
I’ve tried repeatedly to reach Booking.com customer service, but there’s no clear way to speak with a real person. I sent emails and received no response. For such a large global platform, this level of silence and inaccessibility is unacceptable.
It should not be this difficult to get help or recover your money—especially when you cancel according to the terms. People trust Booking.com because of its supposed reliability, but this experience has left me frustrated and completely unsupported.
I am requesting an immediate refund in ₺ for the canceled rental and demand that Booking.com improves its customer service channels. Don’t leave users in the dark when your system fails to deliver on promises.
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...
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