WePlay Parental Mode Password Forgotten and Cannot Access Account

I use the WePlay application with my Facebook account and my phone number 037062090**. Some time ago, parental mode was activated and now every time I try to use the app it asks for the parental mode password. I do not remember the parental mode password and because of this I have not been able to use WePlay properly for about one month. My Facebook account and my phone number are both linked to WePlay, but I still cannot disable or reset this parental mode. I request that my parental mode password be reset or removed and that my access to the WePlay application be fully restored after verifying my identity through my Facebook account and phone number.