I made a fully refundable reservation through Booking.com for an international trip. However, after my plans changed, I canceled the reservation as allowed. Despite this, Booking.com charged me €96. I have repeatedly emailed them and submitted the required forms, but it has been 11 days with no response, no refund, and no resolution.
Their lack of communication is extremely frustrating. The only listed contact number in Turkey is incorrect, making it impossible to reach them by phone. I expected better from a platform like Booking.com. I urgently request my refund to be processed immediately and for their customer service team to address my issue without further delay. This situation is unacceptable and needs to be resolved promptly.
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
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