I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund.
When I followed up, they shockingly claimed, "You didn’t rent the car from us." This is unacceptable, as the entire transaction was arranged through Booking.com. I trusted their platform to connect me with reliable services, but this experience has left me feeling scammed and frustrated.
Booking.com, I hold you responsible for addressing this issue and ensuring my deposit is refunded promptly. Please take action to resolve this matter and restore trust in your service.
I rented a car through the Booking company. The place referred by the Booking company took a deposit of 600 euros in cash when giving the car. When I delivered the car, they said that we would refund it to you through the bank. Then they did not refund the money and said that you did not rent the ve...
I rented a car in Bulgaria through Booking and paid a deposit of $600. I was informed that the deposit would be refunded within two weeks, but it was not returned. Since this was under Booking’s guarantee, I contacted Booking. I was then told that the deposit would be refunded within 28 days. I wait...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I rented a car in Bulgaria through Booking.com and paid a $600 deposit. I was told that the money would be refunded within 2 weeks, but it never was. Since the rental was under Booking’s guarantee, I contacted Booking.com. They told me I would receive my deposit within 28 days. I waited, but even af...
In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...
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