I booked a property through Booking.com, but when I arrived, the host didn't give me the keys, leaving me stranded on the street. They didn't respond to any of my messages. I asked them to call me, but they never did. Booking.com has seriously let me down. Despite trying to contact the host directly, I got no resolution. This experience was incredibly stressful and unacceptable. I plan to dispute the charge with my bank. Booking.com, please address this issue immediately and provide a full refund. My confirmation number is 4948.214.142. I rely on your platform for reliable accommodations, and this situation has been a major inconvenience. I expect prompt action to resolve this matter.
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
Hello, I’m writing regarding my reservation #6365824456. Initially, Booking.com informed me that my cancellation had been processed. However, the status now shows “in progress” and indicates that the property needs to reply. The property has already contacted me directly, stating: “Hello, I apologiz...
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
I tried to book a hotel through Booking, and while the payment was successfully charged, no reservation was made. There is no contact number available to reach them, and they have not responded to any of my emails. This situation has left me frustrated and without a resolution. I demand an immediat...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
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