Hello, I’m writing regarding my reservation #6365824456. Initially, Booking.com informed me that my cancellation had been processed. However, the status now shows “in progress” and indicates that the property needs to reply. The property has already contacted me directly, stating: “Hello, I apologize for any inconvenience. Unfortunately, Booking.com has blocked our host account, and we no longer have access to it.” Since the property confirmed they cannot manage their Booking.com account, it’s clear they are unable to handle this reservation. Therefore, I request a full refund immediately, as this situation is beyond my control and the service I paid for cannot be provided. Please confirm the full refund as soon as possible. Thank you for your understanding and prompt assistance.
I booked a property through Booking.com, but when I arrived, the host didn't give me the keys, leaving me stranded on the street. They didn't respond to any of my messages. I asked them to call me, but they never did. Booking.com has seriously let me down. Despite trying to contact the host directly...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
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