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Seda is very satisfied with the result
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Booking.com Prepayment Error - Free Cancellation Charged

Booking.com Prepayment Error - Free Cancellation Charged
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Seda
Booking.com
April 19, 2024 11:23 am
294
Seda's Thank You Message
“Special shoutout to Booking.com! Thank you for their great customer service and swift resolution of my recent concern in the end. From frontline reps to executive levels, they acted promptly to restore my trust and resolve my issue satisfactorily. This level of dedication to customer satisfaction and trustworthiness is exactly what I expect from a company like Booking.com. This reaffirms my confidence in Booking.com's excellence! If you ever face an issue, rest assured, Booking.com will have your back! #CustomerService #BookingExcellence 🌟👏🏼”

Dear Sir/Madam, I am writing to express my disappointment regarding my reservation at Hotel Ilion Petra in Lesvos with reservation number 4832778189. Despite being offered a free cancellation option, an unexpected 50% prepayment was charged five months in advance, resulting in an unjustified deduction of 112 TL from my bank account. This occurred even though no product or service was acquired, as the reservation was canceled free of charge. I firmly believe that this financial loss incurred through the free cancellation option, where no product or service was utilized, falls under the responsibility of Booking.com. Therefore, I kindly request a prompt refund of the deducted amount. Looking forward to your swift action on this matter.

Seda
Seda
April 20, 2024 1:00 pm

A special thank you to Booking.com! Thank you for the quick resolution of the first and last issue I experienced and for the final customer service solution worthy of Booking.com. From the front-line customer representatives to the management level, they acted swiftly to regain my trust and resolve my issue satisfactorily. This reinforced my confidence in Booking.com's customer satisfaction-focused approach and my trust in them! If you encounter any issues, you can be sure that Booking.com will support you! #customer service #bookingexcellence 🌟👏🏼

Seda
Seda
April 20, 2024 1:06 pm

Special shoutout to Booking.com! Thank you for their great customer service and swift resolution of my recent concern in the end. From frontline reps to executive levels, they acted promptly to restore my trust and resolve my issue satisfactorily. This level of dedication to customer satisfaction and trustworthiness is exactly what I expect from a company like Booking.com. This reaffirms my confidence in Booking.com's excellence! If you ever face an issue, rest assured, Booking.com will have your back! #CustomerService #BookingExcellence 🌟👏🏼

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