I Face Unnotified Cancellation and Unfair Fee with Booking Hotel Vicky2 Reservation

From August 13 to 19, 2025, I booked a stay at Hotel Vicky2 in Lesbos, Greece through Booking.com (Reservation Confirmation No: 6129.510.931). The total cost was €600, with €300 charged to my virtual credit card upfront. I was informed the remaining balance would be taken on August 11, 2025. However, my card did not have enough available limit on that date, and without any prior notice, warning, or payment reminder, my reservation was canceled—either by the hotel or Booking.com.

I never requested a cancellation. Yet, I received a message stating my booking was canceled and, shortly after, €285 was deducted from my account as a “cancellation fee,” with only €15 to be refunded. I immediately contacted the hotel, stating I was ready to pay the remaining balance, but they confirmed the cancellation was final. When I checked Booking.com for the same dates, I saw there were no rooms available—clearly indicating my room had been given to another guest.

The hotel not only resold my room but also charged me an unjust cancellation fee, without giving me any opportunity to resolve the payment issue. This happened during a busy holiday week, leaving me unable to find alternative accommodation in Lesbos and completely ruining my travel plans. At no point during the booking or cancellation process was I clearly informed of the exact cancellation terms or fees.

I demand a full refund of the €300 already taken from my account. I have all emails, messages, and payment receipts as proof, and I expect Booking.com and the hotel to resolve this matter immediately.