Booking.com Hotel Refused My Reservation and Left Me Without a Room

On August 23, 2025, I made a confirmed reservation through Booking.com at Aegialis (Reservation No: 5061****51). After a long journey, I arrived at the property after 7:00 PM, only to find that no one was there to check me in. I attempted to contact the property, and eventually, the owner informed me that the room had already been rented out on another platform and that there was no availability for me.

This situation left me in an extremely difficult position. I was stranded for nearly two hours without any accommodation, and no alternative was offered. While I had not prepaid the reservation, I still traveled a significant distance with the intention of paying at the property, only to be left without a room at all.

I reported the issue to Booking.com customer service in writing, but so far I have received no reply or resolution. This is the first time I have faced such a problem with Booking, and it has caused me both stress and serious inconvenience.

I expect Booking.com to apologize for this unacceptable experience, take immediate steps to remove unreliable properties like Aegialis from the platform, and provide a clear solution for customers who are left stranded due to host negligence. Customers deserve proper protection and accountability when making confirmed reservations through your site.